Right of withdrawal

If you have purchased something awesome from our online shop or from us in person, you have the following right of cancellation:

You can cancel your purchase within 14 days without giving reasons.

The cancellation period is 14 days and begins from the day on which you or a third party named by you (who is not the carrier) has taken possession of the  goods

To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post, an email or via our online returns page).

In writing to:

molekūl ceramics
Marlene Duffy
Koburgerstrasse 15
10825 Berlin, Germany

Phone: +49 (0) 151 211 84 368


In email form to hello@molekul-ceramics.com.


By using the email address you used during your purchase and completing the return request for your purchase at:


To meet the cancellation deadline, you are required to send your notification of your exercise of the right of cancellation before the cancellation period expires.

In the event of cancellation, we will pay you all payments that we have received from you, including the delivery costs (with the exception of the additional costs that arise from you choosing a different type of delivery than the one we offer, the cheapest have chosen standard delivery) immediately and at the latest within 14 days from the day on which we received notification of your cancellation of this contract.

For the repayment, we use the same payment method that you used in the original transaction, unless something different was expressly agreed with you. Under no circumstances will we charge you any fees for the repayment.

We may refuse repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever happens first.

You must return the goods to molekūl ceramics immediately and in any case no later than 14 days from the day on which you informed us of your cancellation of this contract.

The deadline is met if you send the goods before the deadline of 14 days has expired. 

You will bear the direct costs of returning the goods.