Shipping & Payment Policy

We currently operate a studio with a showroom in Berlin-Schöneberg, where we craft all of our porcelain. We are happy to arrange appointments with customers and are always happy to open our doors if someone drops by to see or purchase our products.

However, we do not have fixed opening hours.

Of course, we offer customers residing in Berlin the option of free pickup for online purchases at our studio.

We are opening our showroom by appointment. Even if you would like to come around to browse, please feel free to contact us via the contact form, by phone/WhatsApp, or by email at hello@molekul-ceramics.com.

We are generally in the studio in the mornings, and of course our doors are open during that time.

From idea and prototype to the finished product, every single piece is handcrafted in our studio in Berlin.

We source our materials from local suppliers - whenever possible from local manufacturers.

Consequently, there are no emissions from intra-European heavy-duty transport or ocean freight, and no additional packaging waste.

We love Berlin and are constantly inspired by this wonderful city.

Yes, we are happy to gift-wrap the items you ordered and can also include a personalized card upon request.

We pack every product with great care and plenty of recyclable cushioning material. Should your order arrive damaged nonetheless, please contact us as soon as possible at hello@molekul-ceramics.com, including your order number and a photo. We will get back to you with a proposal on how to proceed in your individual case.

Should an item have a genuine defect, we will of course provide a replacement.

Please note: Since each of our ceramic pieces is handcrafted, fine nuances in shape, color depth, glaze flow, and wall thickness are signs of artisanal work and do not constitute a defect.

A direct exchange or item swap (e.g., a vase for a cup) is unfortunately not technically possible. However, you can cancel your order as usual within the statutory 14-day period, return the items to us, and simply place a new order for your desired item in the shop.

Our items are not mass-produced factory goods. Each product is handmade by our small team in approximately 10-15 steps. We do not use large industrial machines and intentionally leave room for subtle variations in our processes: soft nuances in color depth, wall thickness, edge symmetry, or glaze application are not coincidental, but rather consciously created vitality.

This results in a harmonious, non-uniform, entirely organic look – that is our style. Every piece becomes a handmade unique item.

As every object is a handmade unique piece, slight variations in color intensity, edge symmetry, glaze application, or wall thickness may occur. The organic vitality, the breaking of conformity, is what gives our products their unique charm.

The product will be very similar, but will differ slightly from its product siblings.

Yes, our tableware is suitable for food consumption.

Each of our glazes has been tested for lead and cadmium release by M.U.T. – Meißner Umwelttechnik GmbH – and complies with the legal requirements, the provisions of the German Commodities Ordinance, Regulation (EC) No. 1935/2004, the European Directive 84/500/EEC including Directive 2005/31/EC, and Regulation 2023/2006 on good manufacturing practice, in their versions current at the time of issuance. The lead and cadmium leaching levels are below the legal limits.

Here is our Declatration of Conformity

Yes, our porcelain is very durable and dishwasher safe. We recommend cleaning it on a gentle cycle with a mild dishwashing detergent.

Be careful when loading and unloading the dishwasher and ensure that the porcelain does not knock together.

For particularly mindful and careful cleaning, we recommend a gentle hand wash.

Although our handmade porcelain is made for daily use, we recommend handling it with care.

Cleaning: Wash the dishes using the gentle cycle of your dishwasher or by hand with a mild dish soap.

Use soft towels for cleaning and drying, and avoid harsh abrasive cleaners or rough sponges.

Preventing scratches: Place linen or felt dish protectors between the porcelain pieces to prevent scratches in the glass-like surface of the glaze. These can become visible, especially on our darker porcelain colors.

Preventing cracking: Sudden, extreme temperature changes can cause thermal shock. This can lead to cracks in the porcelain or the glaze. Never pour boiling hot water into the porcelain vessels, never heat them on a stovetop, and never place them directly from the freezer into a preheated oven.