Privacy Policy

1. Privacy at a Glance

General Information

The following notes provide a simple overview of what happens to your personal data when you visit this website. Personal data is any data with which you can be personally identified. Detailed information on data protection can be found in our comprehensive Privacy Policy below.

Data Collection on This Website

Who is responsible for the data collection on this website?

Data processing on this website is carried out by the website operator. You can find her contact details in the section "Controller" in this Privacy Policy.

How do we collect your data?

Your data is collected on the one hand when you provide it to us (for instance, data you enter when placing an order, creating a customer account, or using a contact form). Other data is collected automatically or upon your consent when you visit the website by our IT systems (primarily technical data such as internet browser, operating system, or time of page access).

What do we use your data for?

Part of the data is collected to ensure the error-free provision of the website. Other data is used to process purchase contracts, manage customer service, or keep you informed about our collections.

What rights do you have regarding your data?

You have the right to receive information free of charge at any time about the origin, recipient, and purpose of your stored personal data. You also have a right to request the rectification or erasure of this data. If you have granted consent to data processing, you may revoke this consent at any time for the future. Furthermore, you have the right to lodge a complaint with the competent supervisory authority.

2. Controller

The controller responsible for data processing on this website is:

molekūl ceramics

Marlene Duffy

Koburger Straße 15

10825 Berlin

Germany

Phone: +49 (0) 151 211 84 368

Email: hello@molekul-ceramics.com

The controller is the natural person who alone decides on the purposes and means of the processing of personal data.

3. Hosting and Infrastructure (Shopify)

We host our online shop with the e-commerce platform Shopify. The provider is:

Shopify International Limited, Victoria Buildings, 2nd Floor, 1-2 Haddington Road, Dublin 4, D04 XN53, Ireland.

When you visit our shop, place an order, or register an account, your data is processed on Shopify's servers. Data transfers to the parent company Shopify Inc. in Canada are covered by an adequacy decision of the European Commission. Where data is transferred to the USA or other third countries, it is carried out on the basis of the EU-U.S. Data Privacy Framework or the Standard Contractual Clauses (SCCs) issued by the EU Commission.

We have entered into a Data Processing Addendum (DPA) with Shopify, ensuring that Shopify processes our visitors' and customers' data strictly in accordance with European data protection legislation.

The legal basis is Art. 6(1)(b) GDPR (performance of a contract and pre-contractual steps) and Art. 6(1)(f) GDPR (our legitimate interest in a secure, stable, and efficient operation of our online shop).

4. General Legal Grounds, Storage Periods, and Data Subject Rights

Storage Period

Unless a more specific storage period has been stated within this Privacy Policy, your personal data will remain with us until the purpose for data processing no longer applies. If you assert a legitimate request for erasure or revoke your consent, the data will be deleted unless we have other legally permissible reasons for storing it (e.g., statutory retention periods under commercial or tax law of up to 10 years).

Your Rights Under the GDPR

Where statutory conditions are met, you have the following rights:

Right of access (Art. 15 GDPR)

Right to rectification (Art. 16 GDPR)

Right to erasure (Art. 17 GDPR)

Right to restriction of processing (Art. 18 GDPR)

Right to data portability (Art. 20 GDPR)

Right to withdraw consent (Art. 7(3) GDPR): You may withdraw any previously granted consent at any time for the future via informal notification by email.

Right to Object to Direct Marketing and Specific Processing (Art. 21 GDPR)

WHERE DATA PROCESSING IS BASED ON ART. 6(1)(F) GDPR, YOU HAVE THE RIGHT TO OBJECT AT ANY TIME, ON GROUNDS RELATING TO YOUR PARTICULAR SITUATION, TO THE PROCESSING OF YOUR PERSONAL DATA.

WHERE PERSONAL DATA IS PROCESSED FOR THE PURPOSE OF DIRECT MARKETING, YOU HAVE AN ABSOLUTE RIGHT TO OBJECT AT ANY TIME WITHOUT GIVING REASONS.

Right to Lodge a Complaint with a Supervisory Authority (Art. 77 GDPR)

In the event of GDPR violations, you have the right to lodge a complaint with a competent supervisory authority. The authority responsible for our place of business is:

Berliner Beauftragte für Datenschutz und Informationsfreiheit

Alt-Moabit 59-61, 10555 Berlin, Germany

Phone: +49 (0) 30 13889-0

Email: mailbox@datenschutz-berlin.de

SSL/TLS Encryption

For security reasons and to protect the transmission of confidential data, this site uses SSL or TLS encryption, identifiable by the browser address bar changing from http:// to https:// and by the lock symbol.

5. Data Collection on Our Website

Server Log Files

When accessing our website, the provider (Shopify) automatically collects and stores technical protocol information in server log files:

Browser type and browser version

Operating system used

Referrer URL (the previously visited page)

Hostname of the accessing terminal / IP address

Date and time of the server request

The legal basis is Art. 6(1)(f) GDPR. Our legitimate interest lies in the technically faultless, stable delivery and security of our online shop.

Contact via Email or Contact Form

If you contact us by email or via a web contact form, the data you provide (such as name, email address, message content) will be stored to process your inquiry and any follow-up questions.

Legal basis for contract-related inquiries: Art. 6(1)(b) GDPR.

Legal basis for general inquiries: Art. 6(1)(f) GDPR (our legitimate interest in responsive, effective customer communication).

Cookies and Consent Management

Our website uses cookies.

Strictly Necessary Cookies: Essential for fundamental shop functions (shopping cart retention, secure checkout process). Legal basis: Section 25(2) TDDDG in conjunction with Art. 6(1)(b) or Art. 6(1)(f) GDPR.

Optional Cookies (Analytics / Preferences): Deployed solely upon your explicit consent via our cookie consent banner. Legal basis: Section 25(1) TDDDG in conjunction with Art. 6(1)(a) GDPR. You can adjust or withdraw your consent at any time via the cookie settings link located in our footer.

6. Order Processing and Customer Accounts

Purchases in the Online Shop

To fulfill and dispatch your orders, we collect inventory and order details (first and last name, shipping and billing address, email address, optional phone number, ordered ceramic items). The provision of this data is mandatory for concluding the contract. Legal basis: Art. 6(1)(b) GDPR.

Customer Account

You have the option to register a personal customer account in our shop to view order history and store delivery addresses for future purchases. This processing is based on your consent pursuant to Art. 6(1)(a) GDPR. You can request the deletion of your account at any time by sending an informal email to hello@molekul-ceramics.com.

Forwarding to Shipping Providers

We transfer your delivery data (name, address) to our contracted logistics partner (e.g., DHL / Deutsche Post) solely for the purpose of shipping and delivering your ordered goods. Legal basis: Art. 6(1)(b) GDPR.

7. Payment Service Providers

To process transactions, we integrate external payment service providers. The legal basis for transmitting data to the respective payment processors is Art. 6(1)(b) GDPR (contract performance).

Shopify Payments / Stripe: Transactions are processed by Shopify International Limited or Stripe Payments Europe, Ltd., 1 Grand Canal Street Lower, Dublin 2, Ireland.

PayPal / PayPal Express: Provider: PayPal (Europe) S.à.r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg. Details: https://www.paypal.com/de/webapps/mpp/ua/privacy-full.

Klarna: Provider: Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden. Klarna may perform identity and credit checks under its own data protection responsibility. Details: https://www.klarna.com/international/privacy-policy/.

Apple Pay / Google Pay / Shop Pay: When selecting these express payment options, the additional privacy guidelines of the respective operators (Apple Inc., Google LLC, Shopify) apply.

8. Newsletter and Direct Marketing

Newsletter Subscription
If you subscribe to our studio newsletter, we will use your email address exclusively to share studio news, drops, and collection releases. Legal basis: your consent under Art. 6(1)(a) GDPR. You can unsubscribe at any time using the unsubscribe link at the bottom of each newsletter email.

Direct Marketing to Existing Customers (Section 7(3) German Act Against Unfair Competition - UWG)

If we have obtained your email address in connection with the sale of goods, we reserve the right to periodically send you recommendations for similar products from our ceramic collection by email.

Legal basis: our legitimate interest in direct marketing pursuant to Art. 6(1)(f) GDPR in conjunction with Section 7(3) UWG.

Right to object: You can object to this promotional use of your email address at any time without stating reasons (e.g., via the unsubscribe link in the promotional email or by contacting hello@molekul-ceramics.com), without incurring any transmission costs other than basic carrier rates.

Free shipping on orders over 150 euros

for shipments within Germany

Dishwasher safe

Our porcelain is dishwasher safe - however, we recommend hand washing. :)

100% made with love in Berlin

by a small, happy team!

We care about our environment

and work as sustainably as possible.

Frequently Asked Questions

Showroom & Opening Hours

Is there a Molekūl Ceramics shop that I can visit in person?

We currently operate a studio with a showroom in Berlin-Schöneberg, where we craft all of our porcelain. We are happy to arrange appointments with customers and are always happy to open our doors if someone drops by to see or purchase our products.

However, we do not have fixed opening hours.

Of course, we offer customers residing in Berlin the option of free pickup for online purchases at our studio.

What are your opening hours?

We are opening our showroom by appointment. Even if you would like to come around to browse, please feel free to contact us via the contact form, by phone/WhatsApp, or by email at hello@molekul-ceramics.com.

We are generally in the studio in the mornings, and of course our doors are open during that time.

Is the porcelain from Molekūl Ceramics produced in Berlin, or is it imported from Portugal or other countries?

From idea and prototype to the finished product, every single piece is handcrafted in our studio in Berlin.

We source our materials from local suppliers - whenever possible from local manufacturers.

Consequently, there are no emissions from intra-European heavy-duty transport or ocean freight, and no additional packaging waste.

We love Berlin and are constantly inspired by this wonderful city.

Order

Can I have my order gift-wrapped?

Yes, we are happy to gift-wrap the items you ordered and can also include a personalized card upon request.

My order arrived damaged. What should I do?

We pack every product with great care and plenty of recyclable cushioning material. Should your order arrive damaged nonetheless, please contact us as soon as possible at hello@molekul-ceramics.com, including your order number and a photo. We will get back to you with a proposal on how to proceed in your individual case.

Should an item have a genuine defect, we will of course provide a replacement.

Please note: Since each of our ceramic pieces is handcrafted, fine nuances in shape, color depth, glaze flow, and wall thickness are signs of artisanal work and do not constitute a defect.

Can I exchange my order?

A direct exchange or item swap (e.g., a vase for a cup) is unfortunately not technically possible. However, you can cancel your order as usual within the statutory 14-day period, return the items to us, and simply place a new order for your desired item in the shop.

Products

Why can the items sometimes have variations in color, shape, or wall thickness?

Our items are not mass-produced factory goods. Each product is handmade by our small team in approximately 10-15 steps. We do not use large industrial machines and intentionally leave room for subtle variations in our processes: soft nuances in color depth, wall thickness, edge symmetry, or glaze application are not coincidental, but rather consciously created vitality.

This results in a harmonious, non-uniform, entirely organic look – that is our style. Every piece becomes a handmade unique item.

If I buy another piece from the same series, will it be identical to the previous one?

As every object is a handmade unique piece, slight variations in color intensity, edge symmetry, glaze application, or wall thickness may occur. The organic vitality, the breaking of conformity, is what gives our products their unique charm.

The product will be very similar, but will differ slightly from its product siblings.

Is your tableware suitable for food consumption and free of harmful substances?

Yes, our tableware is suitable for food consumption.

Each of our glazes has been tested for lead and cadmium release by M.U.T. – Meißner Umwelttechnik GmbH – and complies with the legal requirements, the provisions of the German Commodities Ordinance, Regulation (EC) No. 1935/2004, the European Directive 84/500/EEC including Directive 2005/31/EC, and Regulation 2023/2006 on good manufacturing practice, in their versions current at the time of issuance. The lead and cadmium leaching levels are below the legal limits.

Here is our Declatration of Conformity

Porcelain care and cleaning

Is the porcelain dishwasher safe?

Yes, our porcelain is very durable and dishwasher safe. We recommend cleaning it on a gentle cycle with a mild dishwashing detergent.

Be careful when loading and unloading the dishwasher and ensure that the porcelain does not knock together.

For particularly mindful and careful cleaning, we recommend a gentle hand wash.

How do I care for my porcelain?

Although our handmade porcelain is made for daily use, we recommend handling it with care.

Cleaning: Wash the dishes using the gentle cycle of your dishwasher or by hand with a mild dish soap.

Use soft towels for cleaning and drying, and avoid harsh abrasive cleaners or rough sponges.

Preventing scratches: Place linen or felt dish protectors between the porcelain pieces to prevent scratches in the glass-like surface of the glaze. These can become visible, especially on our darker porcelain colors.

Preventing cracking: Sudden, extreme temperature changes can cause thermal shock. This can lead to cracks in the porcelain or the glaze. Never pour boiling hot water into the porcelain vessels, never heat them on a stovetop, and never place them directly from the freezer into a preheated oven.